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Dalgleish Joseph
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Join date: Jun 17, 2025
Posts (6)
Jul 22, 2025 ∙ 4 min
Account Management in CX: How to Become a Strategic Solution Finder, Not a Firefighter
In the BPO and customer experience world, Account Managers (AMs) are often the glue holding everything together — balancing client...
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Jun 27, 2025 ∙ 4 min
The Client–BPO Relationship: Building Real Partnerships That Actually Work
Let’s be honest — the word “partnership” gets thrown around a lot in the BPO space. We hear it in every intro call, RFP response, and...
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Jun 24, 2025 ∙ 4 min
Why Empathy Is the New Superpower in Customer Experience
Have you ever called a company and felt like a number? Maybe you were dealing with a billing error or trying to fix an issue, and it...
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